Summary
Most MoBar problems have a known cause. Below are the ones we see most often, along with how to report anything else.
Known issues
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Tools in a category or user panel don't run
If tools in a category panel or user panel stop responding, check that the main MoBar panel is still open. The other panels rely on the main panel to run their tools, which keeps them fast and light on resources. Reopen the main panel from Window > Extensions > MoBar and the icons will work again.
Tooltips are cut off on Mac
After Effects extension panels on macOS have no native tooltips, so MoBar draws its own. A panel can't draw outside its own bounds, so when the main panel is docked narrow or vertical next to other panels, the tooltip stays hidden behind them.
Widen the panel or move it somewhere with space to its side. This affects every After Effects extension on macOS, not just MoBar.
My license key isn't accepted
If you see a warning that the license format is not correct, you're most likely entering a key from the script version of MoBar. See the MoBar Script Version article.
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Report an issue
Screenshots or a short screen recording help us understand the problem much faster than a description alone.
Export logs
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If the problem involves the main panel, send us a log file with your report.
- Right-click the main panel title.
- Choose Export Logs from the menu.
- Find mobar_debug.zip on your desktop and attach it to your report.
https://media.motionape.com/docs/mobar/images/troubleshoot-export-logs.gif